Nobel Tutoring Service – Terms

Nobel Tutoring Service
TERMS OF SERVICE
version 5.3, effective July 6th, 2020

{Updated to incorporate changes related to summer tutoring and the novel coronavirus (COVID-19). This version of the Terms supersedes all prior versions.}

[6.1] Notice of Agreement

By booking a Professional Tutoring session with the Nobel Tutoring Service (“Nobel”), you accept and agree to the Terms of Service (“Terms”) in their entirety. You shall observe these Terms while receiving Nobel’s services. If you do not agree with these Terms, you should not book Professional Tutoring sessions with Nobel.

Note: Nobel reserves the right to change the Terms at any time, with or without advance notification. If Nobel changes the Terms, a summary of the changes will appear on the official Web site, and a new version number and effective date will appear at the top of this section.

[6.2] Disclaimer

Nobel’s goal in every tutoring session is to equip tutees with a greater understanding of topics tutored and the tools needed to excel. However, please note the following:

  • Nobel will not do your homework, exams, projects, or other assignments – in full or in part – for you during tutoring sessions!
  • Nobel cannot guarantee that a session – or series of sessions – will improve academic performance, understanding of the topics tutored, or increase your odds of landing interviews and job offers, and
  • Success in past sessions does not guarantee success in future sessions.

[6.3] Service Area

Nobel’s service area refers to the following areas in New York State: all 5 boroughs of New York City, New Rochelle, Pelham, Mount Vernon, and Yonkers.

[6.4] Restricted Dates

Nobel’s services are unavailable on restricted dates, which include the following holidays: Labor Day, Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day, Memorial Day, Juneteenth, and Independence Day. Additional restricted dates may apply. Nobel lists restricted dates on its official Web site. Restricted dates are subject to change with or without advance notification.

[6.5] Minors

All persons 16 years old or younger must receive permission from at least one parent or guardian to book a session with Nobel. Parents and guardians are responsible for all charges incurred by minors. Unless otherwise stated, the Terms shall apply to both adults and minors.

[6.6] Privacy Policy

Nobel may collect basic personal information about you, such as your name, phone number, email address, and grade level. Nobel uses this information solely to:

  • Respond to appointment requests, inquiries, or feedback,
  • Schedule and confirm a tutoring appointment, or
  • Process a bill for tutorial services rendered.

Nobel keeps this information confidential and will not disclose it unless you authorize such disclosure, or it is required for legal reasons.

Note: The only information Nobel collects from minors is name and grade level.

[6.7] Tutoring Sessions

  • To request an appointment, you may contact Nobel using the site contact form, or any method listed on the official Facebook page. Please note the following:
    • You must make your request at least 24 hours in advance.
    • Nobel responds to requests on a first-come, first-served basis.
    • Appointments are not official until Nobel confirms the date and time (and for in-person sessions, the venue) with you. The venue may be your home or a public place, such as a library or coffee shop.
    • Nobel will not grant appointments to minors unless authorized by at least one parent or guardian.
    • Nobel reserves the right to refuse any appointment request.
  • Nobel reserves the right to end any session early.
  • You may request an extended session if time allows. Nobel grants extensions on a case-by-case basis.
  • If you behave disruptively during any session, Nobel will cancel the session and any applicable discounts. You are responsible for the full cost of the session. Nobel reserves the right to permanently revoke tutoring privileges to excessively disruptive tutees.
  • During mock exams, if you cheat or otherwise disobey the exam rules, Nobel will cancel the exam, your results, and any applicable discounts. You are responsible for the full cost of the mock exam.

[6.8] Rates

  • Standard rates apply to one-on-one sessions and most group sessions.
  • In a group session, each group member is responsible for his or her own charges, unless the group unanimously designates specific payees.
    • Note: The maximum group size for group sessions – whether in-person or virtual – is 5.
  • The family discount applies when two or more related tutees enroll in a group session for the same subject matter.
    • The family discount is $5 off the standard rate.
    • Married couples, step relatives, foster relatives, and adoptees are eligible for this discount; however, godparents and godchildren are not.
    • Note: If a group consists of relatives and nonrelatives, then all group members must pay the standard rate. Nobel reserves the right to request proof of relationship before applying the family discount.
  • To qualify for the loyalty discount, you must complete at least 30 tutoring sessions during the 2020-2021 season. The 2020-2021 season begins on September 6th, 2020 and ends on September 4th, 2021.
    • A professional tutoring or test prep session is considered complete if it is at least 45 minutes long and paid in full; a mock exam is considered complete if you complete the exam and pay for it in full.
    • The loyalty discount is 15% off the standard rate, rounded to the nearest $5.
    • The family and loyalty discounts are not cumulative – tutees eligible for both discounts will only receive the loyalty discount.
    • Note: If you fail to pay for a session, or no-show a session, you must requalify. Repeated infractions result in permanent disqualification.
  • Rates for mock exams include both exam administration and exam results. Nobel will provide your mock exam results within 7 days of taking the exam.

[6.8.1] Billing

Nobel calculates your bill for professional tutoring and test prep sessions by multiplying the appropriate hourly rate by the session time (measured in hours or parts thereof, as appropriate), and rounding up to the nearest $5. A flat rate applies for mock exams.

Note: With the exception of Nobel’s promotions or offers, Nobel will not provide tutorial services for less than the rates listed on its official Web site.

[6.8.2] Payment Policy

  • You must pay for professional tutoring, test prep, and mock exams by the end of the session.
  • Nobel accepts the following payment methods:
  • Nobel accepts split payments; you may split your payment between multiple valid forms of payment in the same transaction.
  • If you fail to pay your bill, Nobel may assess a nonpayment penalty not to exceed 150% of the balance due. Repeated failure to pay your bill may result in permanent revocation of tutoring privileges.

[6.8.3] Refund Policy

All charges are nonrefundable.

[6.9] Cancellation Policy

You may cancel an appointment by contacting Nobel at any time before your scheduled appointment. There is no cancellation fee.

Note: If Nobel cancels or reschedules an appointment (e.g. due to an emergency), Nobel will notify you and you will not be charged for the session.

[6.10] Lateness Policy

You must contact Nobel if you expect to be late to a scheduled tutoring session. If you do not, you will be responsible for charges incurred from the scheduled start time and will not receive “make-up time” for the session time lost.

Note: If Nobel is late for a session, you will only be charged for the actual time spent, and if time allows, you may receive “make-up time” for the session time lost.

[6.11] No-Show Policy

Nobel considers you a no-show if you fail to attend a tutoring session without first canceling the session. A 20-minute grace period applies before Nobel cancels the session and declares you a no-show. If you no-show a session, Nobel may assess a no-show penalty ranging from a temporary 10-day revocation of tutoring privileges to permanent revocation of tutoring privileges.