Nobel Tutoring Service – Terms

Nobel Tutoring Service
TERMS OF SERVICE
version 6.0, effective September 6th, 2020

{Updated for the 2020-2021 season, which begins on September 6th, 2020 and ends on September 4th, 2021. This version of the Terms supersedes all prior versions.}

[6.1] Notice of Agreement

By booking a Professional Tutoring session with the Nobel Tutoring Service (“Nobel”), you accept and agree to the Terms of Service (“Terms”) in their entirety. You shall observe these Terms while receiving Nobel’s services. If you do not agree with these Terms, you should not book tutoring sessions with Nobel.

Note: Nobel reserves the right to change the Terms at any time, with or without advance notification. If Nobel changes the Terms, a summary of the changes will appear on the official Web site, and a new version number and effective date will appear at the top of this section.

[6.2] Disclaimer

Nobel’s goal in every tutoring session is to equip tutees with a greater understanding of topics tutored and the tools needed to excel. However, please note the following:

  • Nobel will not do your homework, exams, projects, or other assignments – in full or in part – for you during tutoring sessions!
  • Nobel cannot guarantee that a session – or series of sessions – will improve academic performance, understanding of the topics tutored, or increase your odds of landing interviews and job offers, and
  • Success in past sessions does not guarantee success in future sessions.

[6.3] Service Area

Nobel’s service area now includes all 62 counties in New York State. Nobel prioritizes appointment requests from residents in the Primary Service Area (all 5 boroughs of NYC, New Rochelle, Pelham, Mount Vernon, and Yonkers).

[6.4] Restricted Dates

Nobel’s services are unavailable on restricted dates, which include the following holidays: Labor Day, Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day, Memorial Day, Juneteenth, and Independence Day. Additional restricted dates may apply. Nobel lists restricted dates on its official Web site. Restricted dates are subject to change with or without advance notification.

[6.5] Minors

All persons 16 years old or younger must receive permission from at least one parent or guardian to book a session with Nobel. Parents and guardians are responsible for all charges incurred by minors. Unless otherwise stated, the Terms shall apply to both adults and minors.

[6.6] Privacy Policy

Nobel may collect basic personal information about you, such as your name, phone number, email address, and grade level. Nobel uses this information solely to:

  • Respond to appointment requests, inquiries, or feedback,
  • Book and confirm a tutoring appointment, or
  • Process a bill for tutorial services rendered.

Nobel keeps this information confidential and will not disclose it unless you authorize such disclosure, or it is required for legal reasons.

Note: The only information Nobel collects from minors is name and grade level.

[6.7] Tutoring Sessions

To book an appointment, you may contact Nobel using any of the methods listed in section [4.0] of the 2020-2021 brochure. Please note the following:

  • You must make your request at least 24 hours in advance.
  • Nobel responds to appointment requests on a first-come, first-served basis.
  • Appointments are not official until Nobel confirms the date and time with you.
  • Nobel will not grant appointments to minors unless authorized by at least one parent or guardian.
  • Nobel reserves the right to refuse any appointment request.
  • Nobel reserves the right to end any session early.
  • You may request an extended session if time allows. Nobel grants extensions on a case-by-case basis.
  • If you behave disruptively during any session, Nobel will cancel the session and any applicable discounts. You are responsible for the full cost of the session. Nobel reserves the right to permanently revoke tutoring privileges to excessively disruptive tutees.
  • During mock exams, if you cheat or otherwise disobey the exam rules, Nobel will cancel the exam, your results, and any applicable discounts. You are responsible for the full cost of the mock exam.

[6.7.1] Tutoring Packages

Nobel’s professional tutoring packages allow you to reserve blocks of 5 to 15 tutoring hours for a discounted rate. Nobel’s test prep packages, also offered for a discounted rate, include two mock exams – one pretest and one posttest – and a block of 5 to 10 tutoring hours between the mock exams. Please note the following:

  • For the 2020-2021 season, all packages are available until May 26th, 2021.
  • For test prep packages, you must take the pretest before redeeming any tutoring hours.
  • When you reserve a block of tutoring hours, you have that many weeks to use them. For example, if you reserve a block of 10 tutoring hours, you must use them within 10 weeks.
    • You can redeem up to 2 tutoring hours per day, up to a maximum of 4 tutoring hours per week, subject to Nobel’s availability.
    • Unused hours are forfeited without refund.

[6.8] Rates

Standard rates apply to one-on-one sessions and most group sessions. Please note the following:

  • In a group session, each group member is responsible for his or her own charges, unless the group unanimously designates specific payees.
  • Up to 5 people may participate in a group session.
  • The family discount applies when two or more related tutees enroll in a group session for the same subject matter.
    • The family discount for professional tutoring, test prep, and mock exams is $5 off the standard rate; the family discount for tutoring packages is 5% off the standard rate, rounded to the nearest $5.
    • Married couples, step relatives, foster relatives, and adoptees are eligible for this discount; however, godparents and godchildren are not.
    • Note: If a group consists of relatives and nonrelatives, then all group members must pay the standard rate. Nobel reserves the right to request proof of relationship before applying the family discount.
  • To qualify for the loyalty discount, you must complete at least 30 tutoring sessions by the end of the 2020-2021 season, which begins on September 6th, 2020 and ends on September 4th, 2021.
    • The loyalty discount for professional tutoring, test prep, mock exams, and tutoring packages is 15% off the standard rate, rounded to the nearest $5.
    • A professional tutoring or test prep session is considered complete if it is at least 45 minutes long and paid in full; a mock exam is considered complete if you complete the exam and pay for it in full.
    • Sessions completed during the preceding season (September 1st, 2019 through September 4th, 2020) count toward the 30 sessions.
    • The family and loyalty discounts are not cumulative – tutees eligible for both discounts will only receive the loyalty discount.
    • Note: If you fail to pay for a session, or no-show a session, you must requalify. Repeated infractions result in permanent disqualification.
  • Rates for mock exams include both exam administration and exam results. Nobel will provide your mock exam results within 7 days of taking the exam.

[6.8.1] Billing

Nobel calculates your bill for professional tutoring and test prep sessions by multiplying the appropriate hourly rate by the session time (measured in hours or parts thereof, as appropriate), and rounding up to the nearest $5. A flat rate applies for mock exams and tutoring packages.

Note: With the exception of Nobel’s promotions or offers, Nobel will not provide tutorial services for less than the rates listed on its official Web site.

[6.8.2] Payment Policy

You must pay for professional tutoring, test prep, and mock exams by the end of the session. However, tutoring packages must be paid in advance. Nobel accepts the following payment methods:

  • Debit, credit, or prepaid cards (VISA, MasterCard, American Express, Discover, JCB, and UnionPay only)
  • Apple Pay, Google Pay, and other tap-and-go payment methods compatible with Square Point-of-Sale
  • Cash App (https://cash.me/$nerdynel)
  • PayPal (https://paypal.me/nerdynel)

Nobel accepts split payments; you may split your payment between multiple valid forms of payment in the same transaction.

Note 1: Due to the coronavirus pandemic, Nobel is not accepting cash payments this season.

Note 2: If you fail to pay your bill, Nobel may assess a nonpayment penalty in accordance with section [5.4.1] of the 2020-2021 brochure.

[6.8.3] Refund Policy

Almost all charges are nonrefundable. However, Nobel – at its sole discretion – may provide a partial refund for unused hours in tutoring packages if they weren’t used due to emergencies. The maximum possible refund is 20% of the cost of the package.

[6.9] Cancellation Policy

You may cancel an appointment by contacting Nobel at any time before your scheduled appointment. There is no cancellation fee if you cancel at least 24 hours before your scheduled appointment. Otherwise, a $10 cancellation fee applies.

Note: If Nobel cancels or reschedules an appointment (e.g. due to an emergency), Nobel will notify you and no charges or fees will apply.

[6.10] Lateness Policy

You must contact Nobel if you expect to be late to a scheduled tutoring session. If you do not, you will be responsible for charges incurred from the scheduled start time. Nobel will not extend the session to make up for the session time lost.

[6.11] No-Show Policy

Nobel considers you a no-show if you fail to attend a tutoring session without first canceling the session. A 20-minute grace period applies before Nobel cancels the session and declares you a no-show. If you no-show a session, Nobel may assess a no-show penalty in accordance with section [5.4.2] of the 2020-2021 brochure.